Date of issue: January 1, 2018
Smartbnb is committed to providing you with the most convenient and reliable vacation rental experience possible. Please call us at +7 (495) 241-1869 if we can help you in any way. The terms of our Rental Agreements are provided below and are intended to help you enjoy a safe, reliable and convenient stay.
Smartbnb Vacation Rentals (hereafter referred to as "Smartbnb", "we", "us", or "our") provides rental management services on behalf of homeowners ("Owners") who rent their properties (including the associated fixtures and furnishings)(the “Home”) to guests (the "Guest" or "you") seeking accommodations on a short term or long term basis (collectively, the “Services”). We are the Owner's property manager and authorized agent, who will perform the Services related to your reservation. By using the Home and Services, you agree to comply with and be legally bound by the terms and conditions of this guest agreement (the "Guest Agreement"). This Guest Agreement only applies to short term rentals and not long term rentals, which will be governed by the specific terms of your Residential Lease agreement with us, if applicable.
Please abide by following policies:
Each home will be cleaned and inspected by third-party cleaning contractors after your departure. We ask you to help us enable the cleaning crews as much as possible. They will appreciate simple things like leaving the Home tidy, running the dishwasher and taking out the trash.
Each Guest will pay a Damage Deposit on arrival. This is not insurance, and the Damage Deposit is apply to intentional damage done by the Guest or your guests, or excessive wear and tear due to parties, smoking, pets or otherwise, or additional cleaning charges due to stains or spills. Smartbnb will return any balance of a Damage Deposit to Guest, less any charges or amounts owed by Guest after check- out procedure.
If excessive wear and tear is found for the Home, or additional cleaning is necessary due to spills, trash left on site, stains to furniture, carpeting, linens, paint, wallpaper, or flooring, Guest authorizes Smartbnb to charge Guest for additional fees. Guest will be provided with a receipt for any additional fees incurred upon request or as required by local laws or regulations. If at any time the maximum number of the Home’s occupants is exceeded, if we receive information about excessive noise, or any violation of any laws, regulations or terms of this Guest Agreement, then Smartbnb in its sole discretion, has the right to evict Guest and all occupants immediately. If any sign of smoking is discovered Guest authorizes Smartbnb to charge Guest an additional minimum 5000 Rub cleaning fee. Unless the reservation for the Home specifically allows a pet, if any sign of a pet is discovered, then Guest authorizes Smartbnb to charge Guest an additional minimum 5000 Rub cleaning fee.
We have the right to enter the Home at any time during guest stay and we will diligently attempt to address maintenance issues as they occur. This is an associated risk of renting a single family residence or condo. If a maintenance issue occurs that cannot be fixed in a reasonable amount of time or if the Home is unavailable for any reason as determined in our discretion, we reserve the right to cancel and refund you or offer to relocate you to another home at our discretion.
Unless otherwise specified, all homes are equipped with a high-speed Wi-Fi connection where service is available and we will provide you with any required Wi-Fi passwords. We do not provide a land line phones for all homes and suggest that you please use your mobile phone or Wi-Fi enabled phone for calls.
Smartbnb properties are fully furnished properties that will include bedspreads, linens, blankets, pillows, towels, a fully equipped kitchen, TV, furnishings unless otherwise specified. A limited starter supply of paper products, bath and dish soap are provided, but will not be replaced if consumed during your stay so we recommend bringing additional personal items with you. If there is a special type of item you are accustomed to using, please provide for those items by bringing them with you.
Smartbnb does not accept liability for any inconveniences arising from any temporary defects or stoppage in supply of water, gas, electricity or plumbing, damage caused by weather/road closures or conditions, natural disasters, acts of God or other reasons beyond its control. No refunds will be given for any delays or cancellations due to such conditions.
Neither Owner nor Smartbnb assumes any liability for loss, theft, damage or injury to Guest, his/her guests or other occupants in the Home. The Guest, for himself/herself, his/her heirs, assignors, executors and administrators, fully releases and discharges Owner and Smartbnb from any and all claims, demands and causes of action by reason of any injury or whatever nature which has or have occurred, or may occur to the Guest, his/her guests or other occupants of the Home as a result of, or in connection with the occupancy of the Home and agrees to hold Owner and Smartbnb free and harmless of any claim or suit arising therefrom. In any action concerning the rights, duties or liabilities of the parties to this Guest Agreement, or their principals, agents, successors or assignees the prevailing party shall be entitled to recover reasonable attorney fees and costs.
In the rare event the Home that that you have reserved is for sale, is sold or is otherwise unavailable for any reason as determined by Smartbnb, then Smartbnb, in our discretion, may provide Guest with a comparable home at no additional cost to the Guest or cancel and refund Guest’s reservation.
All guests are subject to our identification and risk screening process, which may require the Guest to provide personal, credit card and other information as determined by Smartbnb prior to staying in the Home. We may cancel a reservation at any time if Guest fails to complete our Guest identification and risk screening process as determined in our discretion. Smartbnb does not prefer, limit or discriminate because of race, color, religion, sex, handicap, familial status, or national origin.
Choose a convenient payment method on our website. All Guests can cancel the reservation for free up to 5 days before arrival and will be charged the total amount of the stay for cancellation within 5 days prior to arrival. In case of non-arrival, the guest will be charged the total amount of the stay. The guest will be charged a prepayment - the total cost of the stay at any time.